About Us Fifth Avenue Films are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
FIFTH AVENUE FILMS
P.O.BOX 2001, HOCKLEY, ESSEX , SS5 6HU, UNITED KINGDOM.
Phone: +44 (0) 1702 232396
Fax: +44 (0) 1702 230944
Email:sales@fifthavenuefilms.com
VAT 583476700


Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


Shipping And Handling Prices quoted are inclusive of postage and packing within the UK. All overseas orders carry an additional charge of £2.00 per item and are sent by overseas airmail.

Delivery Schedule We aim to keep all items in stock so as to avoid unnecessary delays. We will normally despatch your order to you in 24 hours.If an order is received during the weekend it will be despatched on the Monday. All international orders are sent within the same timings by airmail surcharge applicable.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges All prices are inclusive of tax charges .

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. For obvious reasons we cannot offer refunds on returned goods unless agreed by us prior to returning. Faulty goods will be replaced like for like.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01702 232396 (International +44 ) or fax us on 01702 230944 or write to us at FIFTH AVENUE FILMS, PO BOX 2001, HOCKLEY, ESSEX SS5 6HU, UNITED KINGDOM.

Privacy Policy Fifth Avenue Films do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm